Brand Guides
Custom Window Systems Sliding Glass Door Repair: Common Issues & Fixes
What Custom Window Systems sliding glass doors typically need after 5, 10, and 20 years on the First Coast - and what to expect when you have one repaired.
What we see on Custom Window Systems sliders
Custom Window Systems sliding glass doors are well-built - that's why we recommend repairing them instead of replacing them. After 8–12 years on the First Coast, almost every Custom Window Systems slider needs the same three things: roller replacement, track cap, and a mortise lock service.
The good news is the frame, rails, and glass on a properly cared-for Custom Window Systems door will last 25+ years. Only the moving and wearing components need attention.
Year 5–8: rollers start to drag
The original tandem rollers in most Custom Window Systems doors are mild steel with a nylon wheel. In coastal salt air, the steel housings rust and the nylon flat-spots. The door gets progressively harder to open, then starts grinding, then eventually jumps the track. Stainless tandem replacements (we stock them on the truck) last 3–4x longer.
Year 8–12: track lip is chewed up
Once the original rollers have worn through their nylon and started running on metal, they begin gouging the aluminum track. A stainless track cap installed over the existing track gives you a fresh, smooth running surface without removing the door frame.
Year 10+: mortise lock starts failing
The mortise lock body inside the door stile is a moving mechanism with springs and steel parts that slowly corrode. We replace the entire mortise with a fresh unit - your existing handle and keyway can usually be reused.
Glass on Custom Window Systems doors
Insulated glass units (IGUs) on Custom Window Systems doors last 15–25 years before the seal between the panes eventually fails and the glass goes foggy. The IGU is replaceable on its own - you don't need a new door. We measure, custom-order from a Florida fabricator, and swap in about 7–10 days.