Question 1

Do you install new sliding glass doors?

Accepted Answer

No - we are repair specialists only. If the frame on your existing door is intact, we can almost always restore it to like-new operation for a fraction of replacement cost.

Question 2

Do you fix windows, French doors, shower doors, or garage doors?

Accepted Answer

No — we are strictly sliding glass door repair specialists. We do not install or replace window units, French/swing/hinged patio doors, shower doors, garage doors, automatic or commercial entrance sliders, or screen-only enclosures. Specializing in one product makes us better at it than companies that try to do everything.

Question 3

What's the warranty?

Accepted Answer

2-year parts and service warranty on every repair. Parts carry their manufacturer warranty on top.

Question 4

Do you charge for an estimate?

Accepted Answer

No - on-site diagnosis is free. You only pay if you decide to have the work done. Quote is flat-rate and written before any work starts.

Question 5

How fast can you get to my house?

Accepted Answer

Most non-emergency calls are scheduled within 2–4 business days. Same-day board-ups for shattered glass.

Question 6

What payment methods do you accept?

Accepted Answer

Cash, check, all major credit cards, ACH, and Zelle.

Question 7

Do you service rental properties or HOAs?

Accepted Answer

Yes - we work with property managers and HOA boards across our service area. Volume pricing available.

Question 8

Can you re-key my sliding glass door lock to match my house keys?

Accepted Answer

Yes - most sliding-glass-door cylinders can be re-pinned on site to match a standard Kwikset or Schlage keyway.

Question 9

Do you provide emergency service?

Accepted Answer

Same-day board-up for shattered glass; same-day or next-business-day for security issues (door won't lock). Standard repairs schedule within the week.

Question 10

What brands do you service?

Accepted Answer

Every major brand - PGT, CGI, Andersen, Pella, Milgard, Custom Window Systems, Eagle, Jeld-Wen - plus most builder-grade and unbranded sliders.

Question 11

Do you offer hurricane-impact glass replacement?

Accepted Answer

Yes - laminated impact-rated IGUs for PGT WinGuard, CGI Sentinel, and other Florida-rated systems.

Question 12

How long does the average repair take?

Accepted Answer

60–120 minutes for rollers and locks. Track re-caps add 20–30 minutes. Glass replacements require a measure visit and then a fabrication lead time of 7–10 business days before install.

Frequently asked questions

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